Case Study

Yodel

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Mobile Platform Development for Nationwide Courier

The Client

Yodel is one of the UKs largest couriers and delivers millions of parcels each week to every postcode across the UK. That’s why they have more than 50 hubs nationwide to help get your parcel delivered on time, regardless of destination.

Yodel operates in a variety of sectors, including fashion, leisure, health and beauty, home and garden, electrical, gifts, publishing, and entertainment. They also offer specialist handling for delicate items such as wine and flowers.

In recent years Yodel have begun large-scale strategic investment in the technology that powers their business, and in 2019 we were approached by Yodel to help in the delivery of that strategy.

 

App Development for Courier Services

The Project

After a number of highly successful proof-of-concept projects to demonstrate our capability and a fascinating period of research and development, Yozu was engaged by Yodel to work directly alongside their existing teams to completely redevelop and modernise their mobile platform. The Yodel HHT (hand-held tool) is depended on by all of their couriers, drivers and service centre staff across the UK.

Perhaps our closest working partnership to date, for the past two years our designers and developers have worked in close and constant collaboration with Yodel’s own design and development teams to leverage the latest web and mobile technologies and transform how their business operates at the ground level.

The Results

The new Yodel Delivery app has delivered a tranformative user experience to the approximately 10,000 strong team at Yodel delivering parcels across the nation every day, and significantly reduces costs associated with issuing proprietary hardware to staff.

It also provides them with a cutting edge platform that can be easily maintained, extended and updated as the industry continues to evolve, along with simple and streamlined deploys via Apple and Android mobile app stores.

The app interacts with many of Yodel’s enterprise back-end systems through a suite of APIs, to ensure seamless processing of the huge volumes of data passing back and forth between the new application and Yodel’s back-office systems.

Now rolled out across the entire business, the new Yodel Delivery app is critical to the delivery of up to 1 million parcels daily by up to 10,000 drivers and couriers.

Our ongoing partnership with Yodel involves teams across both businesses working together in an Agile framework to deliver features and improvements on an ongoing basis. The success we’ve enjoyed with the HHT modernisation project is not only a huge testament to our technical capability but also our ability to forge strong and lasting partnerships with our clients.

Following the highly successful launch of the new HHT platform, we continue to work with Yodel across their business to deliver technical expertise and design vision in support of their own teams.

Services Provided

Front-end Development, Back-end development, UI/UX Design

Technologies utilised

Javascript, React Native, ReactJS, Java, Spring Boot, Scandit

App Development for Courier Services
App Development for Courier Services

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